Assessment of the efficiency of the state bodies activities of the Republic of Kazakhstan: features of the current model

This article is devoted to assessing the efficiency of the activities of state executive bodies in the framework of the process of reforming public service. The main problems of assessing the efficiency of management, as well as the mechanism of dialogue between society and the state as the most important stage in the construction of a service-oriented state and the formation of a professional state apparatus are considered. The author states that the process aspects of government activities in all areas of assessment are built and systematized, and also grouped into three stages. The introduction of an annual assessment system allowed us to identify systemic problems in the functioning of the state apparatus. It is worth noting that the methodological basis of the Kazakhstan assessment system is formed taking into account international experience, in particular, the system of management efficiency of the Canadian state authorities (MAF), which, according to international experts, has established itself as one of the most effective, is taken as a basis. The criteria and directions of assessment are not static and are adjusted in accordance with current issues and trends in the development of the state apparatus. The methodological basis of the evaluation system is constantly updated in accordance with the current systemic problems of public administration. Over the years of operation, the assessment system has proved its viability, has allowed to identify problems existing in the activities of state bodies, and to improve their efficiency, as well as significantly improve the quality of public services. The results of the assessment served as the basis for the development and adoption of the Law of the Republic of Kazakhstan “On State Services”.

государственные органы, государственные услуги, реформы, эффективность, управление, общество, критерии, мемлекеттік органдар, мемлекеттік қызметтер, әкімшілік реформалар, тиімділік, басқару, критерийлер, public authorities, public services, reforms, efficiency, management, society, criteria

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