For citations:

Beisengaliyeva A.K., Margatskaya G.S., Panfil P. The influence of tangibility, reliability and responsibility on the financial performance of banks with mediating role of customer satisfaction. Bulletin of "Turan" University. 2024;(3):285-296. https://doi.org/10.46914/1562-2959-2024-1-3-285-296